At Yellow Brick Road, we are very aware that your dog is a treasured member of your family, and that you are entrusting him/her to us with the expectation that we have their best interest at heart while in our care. Be assured that we take your trust in us very seriously and share your concern for your dog’s health and safety.
To help minimize the transmission of contagious disease, we do the following:
- Each dog must be current on all standard vaccinations before staying with us, and will not knowingly accept a dog showing any sign of illness.
- We maintain a daily log where our staff notates any occurrence of a variety of symptoms including: runny noses, coughing, loose stools, goopy eyes, etc. This log is brought to the front desk throughout the day and dogs are separated / owners contacted, and dogs removed from the facility as quickly as possible.
- We post notifications in the lobby when we notice multiple dogs with the same symptoms so clients can make an informed decision on whether or not to leave their dogs with us.
- We maintain hygienic cleaning and regular disinfection procedures similar to those used in veterinary offices.
To help minimize the possibility of injuries:
- We perform a temperament test on EVERY new dog to assess their level of activity, assertiveness, fear level, and aggressive tendencies. If we determine a dog is a threat to the other dogs in our care, we will not allow that dog to participate in our daycare or boarding program.
Our staff are trained professionals and carefully watch over the interactions of all our guests. When they identify behavior is becoming too rough or in any way threatening, they intervene and separate the dogs. Dogs who repeatedly demonstrate behavior which we feel could injure another dog are permanently removed from our facility.
Our inside fencing is 3 ft high for small dogs and 4 ft high for big dogs. Dogs who jump fences of this height will not be safe here and must be picked up by the owner.
Despite our best efforts, injuries and illnesses can and DO OCCUR in our environment in the same way that human children fight, fall down, and get sick in school. Particularly vexing is the fact that dogs can carry many contagious diseases without showing symptoms, making it impossible to know we've admitted a sick dog.
The most important factor in determining whether or not a dog becomes ill is the status of his or her own immune system. Even when an outbreak of a contagious disease does occur, only a few dogs get sick. Kennel Cough is a perfect example - every boarding facility has this highly contagious disease move through periodically and even though all the dogs are vaccinated, a few dogs will still get sick. Unfortunately, Kennel Cough is ubiquitous and there is no way to guarantee your dog will not be exposed to this disease sooner or later. Generally, this, like most of the illnesses seen in kennels, is usually mild, and like a human cold, resolves without becoming serious. HOWEVER, in dogs with weakened immune systems, Kennel Cough can progress to pneumonia and the dog can become seriously ill or even die.
Before leaving your precious dog-kid with us, it is important that you understand we do not take responsibility for injuries or illnesses which occur as a result of your dog being in our care here at Yellow Brick Road. We will immediately seek medical attention for any dog we are caring for to ensure their welfare, but we expect reimbursement for any and all expenses relating to this service.
In addition, if your dog injures another dog while in our care, you or your home owner's insurance will be financially responsible for these injuries.